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CONTACT

Pick the right inbox. A real person reads it.

No contact forms, no chatbots, no ticket portals. Email is the channel — your message goes to a person, not a queue.

SUPPORT · hello@noomi.travel

We started the email for you.

Order help, shipping, returns, and in-trip device issues all go to one inbox. The three things we need to actually help you are already in the email body — fill them in and hit send.

Tohello@noomi.travelSubjectSupport — (brief topic)
Order number: NMM-______

Destination + trip dates: ____________ · ____ to ____

What I'm seeing: ________________________________________
(Battery LEDs, signal LEDs, whether the phone connects to the Wi-Fi.)


— Already tried (delete the ones you haven't):
- Held the Noomi power button ~10 seconds to fully power-cycle the device
- Forgot the "Noomi" Wi-Fi network on the phone and rejoined
Open email with this template
Before you write — try this first

If it's a connection problem: hold the Noomi power button for about 10 seconds to fully power-cycle the device, then on your phone open Wi-Fi settings, forget the Noomi network, and rejoin it. That fixes most reconnect issues. Noomi is a pocket Wi-Fi hotspot — there's no SIM, no eSIM, and no airplane-mode trick on your phone that helps here.

HOW WE WORK

What to expect after you hit send.

  • Emails are read in order. If you're traveling right now, say so in the subject line so we have the full picture.
  • One channel. No chatbot triaging your message, no offshore overflow, no ticketing portal pretending to be a person.
  • One reply, useful. We'd rather take longer and answer the real question than fire off a stock first reply.

We don't post a specific reply-time guarantee. We're a small team, we're honest about it, and we'd rather earn the reputation than promise the hour.