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RETURNS · SAME BOX

Pack it. Label it. Hand it over.

The prepaid return label ships inside your box. Put Noomi back in that same box, with its pouch. Stick the label on and hand it to the carrier named on the label. No printer needed.

A Noomi return box handed across a carrier's counter beneath a Pack. Send. sign
THE FLOW

Three steps to send Noomi home.

STEP 01

Pack

Power off the device. Put it back in the box it came in, with its pouch.

The Noomi pouch going back into its box, with the prepaid return label on the side
STEP 02

Label and hand over

Stick on the prepaid return label from inside the box. Hand the box to the carrier named on the label — usually a UPS or USPS drop-off. No printer needed.

A labeled Noomi box handed across a carrier's counter
STEP 03

Confirm

We email you when the device is received — usually 3–5 business days after you hand it over. No charge is held against your card unless the device doesn't come back within the late-return window.

A traveler checking the email that confirms the returned Noomi was received
WHAT GOES BACK IN THE BOX

Everything it came with.

  • The Noomi device
    Power it off first.
  • Built-in cables
    They stay attached to the device. Nothing to detach.
  • The pouch
    It came in the box, so it goes back in it.
  • The prepaid return label
    It ships inside the box. Stick it on the outside — address and postage are pre-printed.

Lost the label? Email hello@noomi.travel with your order number and we'll send a printable one.

IF SOMETHING GOES WRONG

Lost or damaged — what it costs.

Without protection

The device itself is at most $199.00 — if it doesn't come back, or comes back damaged beyond repair. A missing pouch is $10.00. Normal cosmetic wear isn't chargeable.

With protection

Add full damage protection at checkout — $2.99/day, billed for your trip length (you see the total before you confirm). Waives the $199.00 device fee (lost or damaged beyond repair). Covers liquid damage, drops, a lost device. A missing pouch isn't waived.

TIMING + HELP

When to send it back.

You have 72 hours after your return date to hand it to the carrier named on the label. Nothing is charged inside that grace period. Only the carrier's scan stops the clock. Miss the grace, and the daily rate counts from the day after your return date through the scan day. Each of those days is charged once that day ends, and the first charge covers the grace days too. Day 10 is the last day we bill. There's no separate late fee. A counter can scan it while you wait, so use one if you're close to the deadline. With no scan by the end of day 11 after your return date, we treat it as not returned. We then charge for the device and pouch.

Shipping and return shipping calculated at checkout. We ship to US addresses only. Order at least 7 days before departure for the best rates.

A person reads every message at hello@noomi.travel.

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