Put it back in the box it came in, with its pouch, and stick on the prepaid return label from inside. Then hand it to the carrier named on the label. Three steps. No printer needed.
Step 1 — Pack it
Power off the device. Put it back in the box it came in, with its pouch. No factory reset, no log out — there's no app or account to manage on the device itself.
Step 2 — Label it
Stick the prepaid return label from inside the box onto the outside. The address and postage are pre-printed.
Step 3 — Hand it over
Take the box to the carrier named on the label — usually a UPS or USPS drop-off. Check the label before you go: a UPS label can't go in a USPS mailbox.
When do I hear back?
You'll get an email when we receive the device — usually 3–5 business days after you hand it over. No charge is held against your card unless the device doesn't come back within the late-return window.
What if I lost the label or the box?
Lost the label? Email hello@noomi.travel and we'll email you a printable one. We don't charge for it. Lost the box? Email hello@noomi.travel before you send your Noomi back, and we'll tell you how to send it.
What about late returns?
72-hour grace period after your return date. Get it to the carrier inside that window and nothing is charged. Miss it, and the daily rental rate counts from the day after your return date through the scan day. Each of those days is charged once that day ends, and the first charge covers the grace days too. Day 10 is the last day we bill. No separate late fee — you continue paying the rate you signed up for. Only the carrier's scan stops the clock. A counter can scan it while you wait, so if you're close to the deadline, use a counter. With no scan by the end of day 11 after your return date, we treat it as not returned. We then charge for the device and pouch at the amounts below.
What if it's lost or damaged?
The device itself is at most $199.00 — if it doesn't come back, or comes back damaged beyond repair. A missing pouch is $10.00. Damage protection ($2.99/day, billed for your trip) waives the $199.00 — but not the pouch. See the full returns page.