Write to hello@noomi.travel and support will handle it with you. Noomi does not publish a do-it-yourself reset procedure, so skip any button combination you find elsewhere for a generic hotspot. Tell us what your device is doing and we take it from there.
Why isn't a procedure published here?
We only publish device steps we have confirmed on the exact hardware we ship, and a reset procedure is not one of them yet. Rather than print a guess, we answer this one by email, per device.
Try this before you ask for a reset
A cached network, a mistyped password, a flat battery, or a border crossing can each look like a device that needs resetting. Work through the connection checklist first — it covers those.
Switching the device off and back on with the power button is a different thing from a reset. If you have not tried that yet, try it before you write in — it is the first thing we will ask about.
What to send us
Where you are, what you've already tried, and how long you've waited. Add the email address on your order so we can find it. Support is email only. We'd rather hear from you mid-trip than after it.
Do I need to reset it before I send it back?
No. Power it off and send it back as it is — there's no app or account on the device to sign out of. The packing and postage steps are in how do I return my Noomi.
What about the Wi-Fi password?
That stays as it ships, for the whole rental. The reason is in can I change my Noomi's Wi-Fi password.