Order at least 7 days before your departure date. Noomi times every shipment to target arrival about 2 days before you fly. Booking earlier gives you better shipping rates, more carrier options, and a real buffer against carrier delays. We ship to US addresses only.
What if I'm a last-minute traveler?
If your trip is sooner than 5 days, write to hello@noomi.travel with your departure date — we can sometimes ship same-day for US addresses if your order is placed before noon ET. Outside the US, the carrier transit time is the hard constraint we can't shrink.
What does the booking page show me?
When you pick a departure date in the booking flow, we show your exact order-by date in a Mint card under the date picker — calculated as 7 days before your departure. You can also see the standard shipping window on the shipping page.
What if my plans change after I order?
You can change dates or cancel free until the device ships. Once it ships, contact us — partial refunds or rebooking depend on whether the device has been used. We aren't punitive about this; the goal is to get you connected, not to squeeze every refund clawback.
What if the carrier delays the package?
We monitor tracking on every order. If a shipment shows signs of running past your departure, we either expedite a replacement to your hotel or airport, or refund the full rental — your call. See the shipping article for details on how we handle late deliveries.